No one is closer to a retailer’s customers than its frontline employees, and yet, retail has one of the highest turnover rates in any industry.
According to a Hay Group report, the turnover rate for hourly store employees is the highest it has been since the Great Recession at an astounding 65%. Some of that’s due to scheduling, low pay, and bad supervisors, but career advancement and training also contribute to this abnormally high turnover rate.
What if retailers could curb employee turnover by empowering them with technology? Helping employees keep up with tech-savvy customers could be the key to keeping staff members content while making your business run more efficiently.
Here, we’ll explore the benefits to offering employees tech devices, look at a few examples, and offer you some next steps in assessing whether this is a strategy you should explore for your business.